At GARDEN HOTEL Hotel, we strive to provide the best experience for our guests. Our Refund Policy outlines the conditions and procedures for refund requests related to reservations made through our online platform.
1. Eligibility for Refunds
Cancellations
Free Cancellation: If you cancel your reservation at least 48 hours prior to the scheduled check-in time, you are eligible for a full refund.
Late Cancellations: Cancellations made less than 48 hours before check-in will incur a fee equivalent to one night’s stay, and the remaining balance will be refunded.
No-Show
No-Show Policy: If you do not show up on the scheduled check-in date without prior notice, you will be charged the full amount of your reservation, and no refund will be issued.
Early Departure
Early Departure: If you choose to depart earlier than your scheduled check-out date, you may be eligible for a partial refund for the unused nights, subject to the terms and conditions of your booking rate and package.
2. Refund Process
Refund Request
To request a refund, please contact us through one of the following methods:
Include your booking reference number, name, and reason for the refund request. Our team will review your request and respond within 5 business days.
Refund Approval
Once your refund request is approved, you will receive a confirmation email with the details of the refund amount and the expected processing time.
Refund Method
Credit Card Payments: Refunds for payments made by credit card will be credited back to the original credit card used for the booking. The processing time for credit card refunds is typically 5-10 business days, depending on your card issuer.
Other Payment Methods: Refunds for payments made through other methods will be processed using the same method or as otherwise agreed upon. The processing time for these refunds may vary.
3. Non-Refundable Rates and Packages
Certain promotional rates and packages may be non-refundable. These will be clearly indicated at the time of booking. No refunds will be issued for cancellations or changes to non-refundable bookings.
4. Changes to this Refund Policy
GARDEN HOTEL Hotel reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the revised policy.
5. Contact Information
If you have any questions or concerns about this Refund Policy, please contact us at:
